Support

Global Call Center

A prime example of the Royalty Facility  client commitment to Relentless approach is our Call Center, which operates 24/7/365 to provide support to all client requests regardless of longitude or latitude.

Call Center team members promptly receive and log your call, identifying the best skill-set for the job request and then selecting and dispatching the appropriate affliate to accomplish the task.

Each call center representative is knowledgable and tech savvy with effectivaely communication skills to provide peace of mind to our clients

Technology

At Royalty Facility Services, our Relentless approach to technology and innovation results in the continuous evaluation and implementation of the most efficient and advanced systems and services. Our progressive concepts and disruptive technology leads the industry in delivering an unmatched combination of operating efficiency, justified performance and valuable cost savings.

Our broad range of preferred technology systems include the folloing

  • RFS CMMS – This scheduling,dispatch,monitoring, Audits and Quality Assurance. asset management, ticketing, invoicing, accounting pieace of technology offers many client-customized areas tailored to your internal management requirements, which also incorporates our proprietary procurement processes and GlobalSource system. Our dedicated support team designs and programs continuous upgrades and improvements to the CMMS platform to expand innovative customized solutions to our clients.
  • RFS Smart Facility– Our leading edge Mobile Application supports all our work-orders, field technicians and offer up to a second real data on every task.
  • RFS Audit and QA– This proprietary audit tool develops, utilizes and archives compliance checklists for a wide range of required audits conducted at client sites. The list of auditable areas include Health and Safety, and Compliance, Energy, Building inspections and work approval forms.

Health and Safety

Royalty Facility  holds the health and safety of every individual in the highest regard. This heartfelt concern has resulted in the creation of our comprehensive Environmental Health and Safety program, which calls on the involvement and commitment of the entire Royalty Facility workforce to ensure a safe workplace and healthy environment our employees , affliates and our clients.

A key focus of our efforts is the ongoing identification and control of hazards, elimination of injuries and illnesses, and damage to equipment and property, while protecting the environment.

Our company takes every responsible action to prevent injury to individuals and damage to property we maintain. When requested by the appropriate regulatory agencies we provide all necessary information relevant to any inspections.

Through the efforts of our Royalty Facility Cleaning Safety First policy, we provide for a safe and healthy workplace. To achieve the goals of our broad reaching, Always On™ initiative we employ programs and tools, including:

  • Site-specific program development including training for project management, supervisory personnel, engineers and contractors
  • Site-specific compliance standards and legislative policies
  • Contractor management programs and site safety appraisals
  • Weekly progress meetings and update reports

Submit an RFP or Inquiry

Expand the selection below to fill out our submission and inquiry form, where you can upload a document or PDF of your RFP or RFI.

NEWS: Royalty Facility Continues to Expand

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